Caller wants to have a quick answer with their concerns when
they are calling, as a company you don’t want your caller to be irritated or
them to wait, that’s why solutions-E.R.A offers you a software application that
automatically answers24/7 and transfers calls based on caller input. It is
designed for you to connect wherever you are.
If you don’t know what am I talking about, this is an
example of automated attendant, “Hi! Welcome to Solutions E.R.A, how can I help
you? ” this is when you dial solutions E.R.A number. When you call your favourite
network, sometimes it goes like this, “Hi! Welcome, if you have concerns with
your sim card, press 1 or if you have a problem on your broadband, press 2.” This
press 1, press 2 is an example of simple menu system of auto attendant.
That’s what automated attendant is all about.
paano pag sabay sabay may tumawag sa isang network? Number Busy din ba ang isasagot kaparehas ng cellphone calls?
ReplyDeleteNo. Hindi siya parang pag tumawag ka sa classmate mo for example tapos may kausap siya sa phone, sasabihin, number busy or call waiting db? Sa answer 24/7, kahit ilang pang sabay sabay ang tawag, walang problema, lahat sila maaacommodate, dahil auto attendant yun. :)
ReplyDeletemay limit ba ang pwedeng tumawag ng sabay sabay sa network?
ReplyDeleteWala. As I said, kahit ilang sabay sabay pa yan. :)
Deletepaano b un auto attendant? what do you mean b?
ReplyDeleteYung may sasagot na sayo automatically. :)
Deleteah ok. eh paano nga kung mdmi tumatawag tapos ngksabay sabay? paanu un kung un isang tao ay emergency un tawag? mala2man b kung cnu una msa2got dun?
DeleteKahit ilang ang tumawag, kaya masagot yun. Basta tumawag ka, masasagot na yun agad, kahit ano pa ang concern mo.
Deletenice ah.. anu p b pwedeng mgawa nyan? bukod s auto attendant....
Deleteok pala ung automated attendant system. direct answer. :)
ReplyDeletecurious ako kung paano nangyayari na yung input from the caller ng isang network ay nareread? for example: press 1 if you have a problem on your sim?
ReplyDeleteNaprogram na yun. :)
DeleteWhat if I accidentally press 2 instead of 1? Does it have a "back" or "cancel" option leaving the call connected?
ReplyDeleteIt depends on the company that you are calling, it is programmed so it depends on the company if they want to have that back or cancel menu. :)
ReplyDelete